Privacy Policy ace81 – Protecting Malaysian Player Data Security Is Our Priority

Ace81 is an online casino and Sports Betting platform operating under the domain ace81.click, serving adult players in Malaysia. We understand that your trust is the most valuable asset you place in us, and protecting your personal data is a core responsibility of ace81.

This Privacy Policy applies to all users of the ace81 platform, including website visitors, registered members, and anyone who interacts with our support team. It covers all data collected through the ace81.click website, the ace81 mobile app, email communications, and any other channels provided by ace81.

Ace81 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. We adopt a privacy-by-design approach — meaning privacy protection is built into our systems and processes from the ground up, not added as an afterthought.

Ace81 collects the data necessary to operate our platform securely and effectively. The categories of data we collect are as follows:

2.1 Data You Provide Directly

• Registration Information: Your full name, active Malaysian phone number, email address, and the password you create when registering your ace81 account.
• Identity Verification (KYC) Information: A copy of your identity document (MyKad), ID number, and other related information requested for age verification and anti-money laundering purposes.
• Financial Information: Payment account details used for deposits and withdrawals — including e-wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or FPX/DuitNow details. We do not store credit or debit card information directly.
• Support Communications: Any messages, enquiries, or feedback you send to the ace81 support team via LiveChat or email.

2.2 Automatically Collected Data

• Technical Data: IP address, browser type and version, device type, operating system, time zone settings and language.
• Usage Data: Pages visited, time spent on the platform, games played, total bets placed, transaction history and general navigation patterns.
• Cookie Data: Session preference data, authentication tokens, and analytics data collected through ace81 platform cookies.

Ace81 uses the data we collect solely for legitimate and necessary purposes. The following are the primary ways your data is used:

3.1 Account Management & Services

• Creating and managing your ace81 account.
• Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
• Processing your withdrawal requests within the stipulated timeframe.
• Providing effective customer support whenever you reach out to the ace81 team.
• Sending important account notifications such as deposit confirmations, withdrawal updates, and password changes.

3.2 Security & Compliance

• Verifying player identity and age in accordance with Malaysian legal requirements.
• Detecting and preventing fraudulent activity, money laundering, and violations of the Terms & Conditions.
• Complying with reporting obligations to the relevant authorities where required by law.
• Conducting regular security checks to protect the platform and its players.

3.3 Platform Improvement & Player Experience

• Analysing usage patterns to improve the ace81 interface design and user experience.
• Personalise content, game recommendations, and promotional offers based on your preferences.
• Conducting internal research to develop improved features for Malaysian players.

3.4 Marketing Communications (With Consent)

Ace81 sends information about promotions, bonuses and new offers only to players who have consented to receive such communications. You may withdraw your consent at any time through your account settings or by emailing support@ace81.click.

Ace81 does not sell player personal data to any third party. We only share data in the following circumstances, and only to the extent required for the stated purpose:

4.1 Technology Service Providers

Ace81 works with carefully selected technology providers to operate the platform — including server infrastructure providers, payment processing systems and analytics software. All such providers are bound by strict confidentiality agreements and are only permitted to use player data for the specific purposes set out in their contracts with ace81.

4.2 Game Providers

To provide casino games and sports betting services, ace81 shares the necessary game session data with the relevant game providers. The data shared is limited to what is required to operate the games and does not include personally identifiable information unless required for legitimate technical purposes.

4.3 Legal Obligations

Ace81 may be required to disclose player data to the relevant authorities where mandated by Malaysian law, a court order or a valid official investigation request. In such circumstances, ace81 will endeavour to notify the player concerned in advance unless there is a legal restriction preventing it from doing so.

Protecting player data from unauthorised access, loss, and misuse is ace81's top technical priority. Our security measures include:

• 256-Bit SSL Encryption: All communications between your device and ace81's servers are encrypted using TLS 1.3 protocol with AES-256 encryption.
• Two-Factor Authentication (2FA): 2FA is available and strongly encouraged for all ace81 accounts to prevent unauthorised access even if your password is compromised.
• Internal Access Controls: Access to player data within ace81's internal systems is strictly controlled on a least-privilege basis — staff may only access the data necessary to perform their specific job responsibilities.
• 24/7 Security Monitoring: ace81's cyber threat monitoring system operates around the clock to detect and respond to any suspicious activity in real time.
• Regular Security Audits: Independent penetration testing and security audits are conducted regularly by third-party experts to identify and address vulnerabilities before they can be exploited.
• Secure Data Backups: Player data is regularly backed up to a secure, separate location to ensure recoverability in the event of an emergency.

Ace81 retains player data for as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations. The following are our data retention guidelines:

6.1 Active Account Data

For as long as your ace81 account remains active, we retain all relevant information to ensure seamless service, including transaction history, game records and support communications. This data is accessed only by authorised staff for service or compliance purposes.

6.2 After Account Closure

When an ace81 account is closed at your request or by ace81's decision, we retain financial transaction records and KYC documents for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements. Other data not required for compliance purposes will be deleted or anonymised within 90 days of account closure.

6.3 Data Deletion Requests

You have the right to request deletion of your personal data that ace81 no longer requires. Submit such requests to support@ace81.click. ace81 will process your request within 30 working days and notify you of the action taken. Please note that certain data may not be deleted if it is required for legal compliance.

Ace81 uses cookies and similar tracking technologies to enhance your gaming experience and ensure the platform functions correctly. The following are the types of cookies we use:

Cookies Required

These cookies are required for the ace81 platform to function and cannot be disabled. They include login session tokens, security settings, and basic user preferences. Without them, you will not be able to log in or use the ace81 platform.

Analytics Cookies

These cookies help ace81 understand how players use the platform — which pages are visited most, time spent on-site and general navigation patterns. This information is used in aggregated, anonymised form to improve the ace81 platform.

Functional Cookies

Functional cookies save your preferences — such as interface language, display settings and game preferences — so you do not have to reconfigure them each time you use ace81.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ace81's Privacy Policy, you have the following rights regarding your personal data:

To exercise any of the above rights, send a written request to support@ace81.click with the subject line "Privacy Rights Request". The ace81 privacy team will process your request within 30 business days and provide a written response detailing the action taken.

Ace81 is an online entertainment platform restricted to adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If ace81 discovers or suspects that data belonging to a person under the age of 18 has been collected in our systems, we will take immediate steps to delete that data and close the account in question. Our current age verification process during registration is specifically designed to prevent underage users from signing up.

The ace81 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to the ace81.click platform and does not cover the privacy practices of any external websites or services you may access through those links.

Ace81 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. If you come across any external links within the ace81 platform that you feel are inappropriate, please let our team know.

Ace81 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will notify players via:

• In-platform notifications on ace81 the next time you log in.
• Email to the address registered on your account for critically important changes.
• Update the "Last Updated" date at the top of this document.

Continued use of the ace81 platform after changes take effect constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account before they take effect by contacting our support team.

Ace81 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and handling privacy-related enquiries from Malaysian players.

If you have any questions, concerns, or complaints regarding how ace81 handles your personal data, please contact us through the following channels:

• Privacy Email: support@ace81.click (use the subject line "Privacy Inquiry" or "Privacy Rights Request")
• LiveChat: Available 24/7 on the ace81 platform for general privacy enquiries.

The ace81 privacy team will respond to general enquiries within 2 working hours, and to formal privacy rights requests within 30 working days. All privacy-related communications may be conducted entirely in Bahasa Melayu.

If you are dissatisfied with ace81's response to your privacy inquiry or complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), which operates under the Ministry of Communications and Digital.